Common Questions · Straight Answers
FAQ

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Products & Programs
Are your cabinets pre-assembled? +

Yes — every cabinet ships fully factory-built and assembled. No flat-pack, no on-site box assembly. They arrive ready to hang, which saves your crew real time on the job.

Are your cabinets made in the USA? +

Yes. All our cabinets are built in the USA through our exclusive partnerships with the country's leading cabinet manufacturers — Shiloh, Eclipse, StarMark, and our Built programs.

What's the difference between the programs? +

Craftsman Rapid is our fast-ship production line (2–3 weeks). Maker and Designer are semi-custom made-to-order programs with expanding door styles and finishes. Artisan is fully custom — choose from Shiloh, Eclipse, or StarMark based on your spec. Euro Line is our true European frameless program. See the full comparison on the Cabinets page.

What materials are used? +

All programs use plywood box construction. Door materials vary by program — Craftsman Rapid uses MDF and wood doors depending on style; Maker and above use solid wood doors. Artisan programs feature full species selection. Ask your Built Rep for the spec sheet on any specific program.

Can I use Built Cabinets beyond the kitchen? +

Absolutely. Kitchens are our specialty, but our cabinetry works in bathrooms, home offices, laundry rooms, mudrooms, and any space where quality built-ins matter. We also have a dedicated Closet Systems program.

Lead Times
What are the lead times? +

Craftsman Rapid ships in 2–3 weeks. Euro Line ships in 5–7 weeks. Maker, Designer, and Artisan are made to order — lead time is confirmed at quoting. We notify you of your expected completion and delivery date as the order progresses. See full lead time details →

How do you handle rush orders? +

Craftsman Rapid is the fastest path — 2–3 weeks from order to ship. If your timeline is tight, talk to your Built Rep before you commit to a program. We can confirm what's achievable before the order is placed.

Design & Quoting
Do you offer design help? +

Yes — 3D design, physical samples, and full itemized quoting are all part of the process. Our team works with you from measurement through final sign-off so there are no surprises on delivery day.

What do you need to get started on a quote? +

Basic measurements and a style direction are enough to get started. A floor plan or rough sketch is helpful. The more detail you provide, the faster we can turn around a design and price — but we don't need a finished set of drawings to start the conversation.

Can I see samples before ordering? +

Yes. Physical door and finish samples are available for all programs. Ask your Built Rep — they'll get the right samples in front of you and your client before you commit.

Delivery & Orders
How does delivery work? +

Every order ships factory-direct to your job site address. You'll receive delivery notification with tracking. Inspect on arrival — if there's damage or a discrepancy, report it to your Built Rep immediately and we handle it from there.

What if something is wrong with my order? +

We will make it right. Contact your Built Rep as soon as you identify the issue — damage, incorrect spec, missing pieces. We don't run you through a claim process designed to make you give up. We fix it.

Payment
What payment methods do you accept? +

We accept credit card (Visa, Mastercard, Amex), ACH transfer, wire transfer, and check. ACH and wire transfers have no processing fee and are our preferred method for builders placing multiple orders.

Is financing available? +

Yes, for qualifying projects. We can connect you with third-party financing for projects $10,000 and up. Ask your Built Rep or see the Payment Options page for details.

What are the payment terms? +

Standard terms require payment before production begins. Established accounts with net terms may have different arrangements. Talk to your Built Rep.

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