How We Work

From first call
to job site delivery.

Four phases. No surprises. We handle design, quoting, and coordination so you can focus on the build.

01Discover
Discover

Tell us about the project.

We start with a conversation: project scope, timeline, budget range, and style direction. Your Built Rep matches you to the right series before any design work begins.

What We Need From You

  • Basic floor plan or rough measurements
  • Style and finish direction, or let us guide you
  • Project timeline and delivery address
  • Appliance specs if available (helps with sizing)

What Happens Next

Series RecommendationYour Built Rep recommends the right cabinet series based on your build and budget
Sample RequestPhysical door and finish samples available to share with your client
Timeline EstimateLead time confirmed before you commit to anything
Design

We lay it out. You approve it.

Our design team takes your measurements and produces a full 3D layout. You review, revise, and sign off. Nothing goes to production until every cabinet is right.

The Design Process

  • Full 3D kitchen layout from your measurements
  • Door style, finish, and hardware selection
  • Revision rounds until you're satisfied
  • Final layout with complete cabinet list

Your Deliverables

3D RenderingsPhoto-realistic views of the final design for client presentation
Written QuoteOne complete price for the full order, no surprises at delivery
Design Sign-OffYour approval before anything is ordered or built
Details

Order placed. Build begins.

Once you approve the design and deposit, we place the order with the manufacturer. You get updates on completion date and delivery window as production progresses.

What's Happening

  • Order submitted to manufacturer same day
  • Production tracking and status updates
  • Delivery coordination with your job site
  • Pre-shipment quality check before it leaves the factory

Lead Times by Series

Craftsman Rapid2–3 weeks from order to ship
Euro Line5–7 weeks from order to ship
Maker, Designer, ArtisanMade to order, timeline confirmed at quote
Deliver

Delivered to your door. Ready to hang.

Every cabinet arrives fully assembled, factory-finished, and ready to install. No flat-pack. No on-site box assembly. If something isn't right, we make it right.

How Delivery Works

  • Factory-direct to your job site address
  • Fully assembled, pull out and hang
  • Delivery notification with tracking
  • Inspect on arrival, damage claims handled immediately

Our Commitment

Fully AssembledEvery cabinet factory-built and finished before it leaves the plant
We Will Make It RightIf there's an issue with your order, we fix it. No runaround.
Post-Install SupportYour Built Rep stays reachable through installation and beyond
"We will make it right."

On lead times, on delivery, on every order. Craftsman Rapid ships in 2–3 weeks. Every series ships with a confirmed date.

See our lead time guarantee ›
2–3
Weeks · Craftsman Rapid
8–12
Weeks · Industry average
Request a Free Quote › Find Your Built Rep